Our Capabilities > Industries

Each industry has its own unique requirements and challenges. The priorities of health care are completely different from telecommunications and consumer products companies face challenges that are non-existent in the oil and gas industry.

Fulcrum Consulting has industry experts who are devoted to solving problems and making advancements within their respective industries and bring tools, methodologies and best-practices based on years of experience with top companies in the following industries.

Healthcare

Fulcrum, LLC has the diversity and dedicated experience and resources to address sectors of the health industry including: providers and health systems, managed care organizations and life science companies.

Within the Healthcare industry, we work with customers to create solutions.  We serve payors, including health insurers, health-maintenance organizations, preferred-provider organizations, defined-contribution plans, and pharmacy-benefit managers, as well as providers, including hospitals, health systems and physician groups.

Clients call on us advice regarding organization, marketing, and strategy. We also help companies find ways to grow and provide strategic guidance, research, and analytical support in launching new products and services.

Payors and HMOs
Fulcrum, LLC has helped large health plans improve earnings by restructuring back-office operations. Other engagements for payors and HMOs have dealt with organizational effectiveness, marketing and development of new insurance products.

Hospitals
Most providers need to achieve performance improvements within existing capacity and financing constraints. Drawing on our experience in other industries, we help clients improve service using lean-manufacturing techniques. We also assist in shaping supply-chain management and purchasing, as well as in recruiting and developing managerial talent. And we counsel on organizational effectiveness and strategic choices around provider-owned health plans and physicians' organizations.

Financial Services

Fulcrum Consulting has a long-standing history of working with leading Fortune 500 financial services institutions in banking, asset management, capital markets and insurance.

Fulcrum is dedicated to helping financial services companies solve complex business and technology issues with measurable results. We focus on key industry issues that challenge the financial services market. These include:

Retail Banking
Our retail banking work spans holistic perspectives on the industry (at local, regional and global level), strategies for specific products (e.g., investments, mortgages, credit cards) and segments (mass market, affluent and  small- and mid-sized business), and retail banking (corporate leadership, organization, marketing and sales, distribution, cost, operations, technology and credit).  We help our clients identify concepts and strategies, and implement action - from developing specific competencies (such as pricing and new channels) to major transformation programs over several years.

Wholesale Banking
We serve our clients in investment and corporate banking, trading and financial markets, and the securities services and processing areas. Our work encompasses: overall strategies for the wholesale business and for specific products, client segments or geographies; organizational issues (including ‘people and culture' and institutional processes); performance improvement (including sales force effectiveness, pricing, cost reduction, revenue enhancement, process redesign and outsourcing); and mergers and alliances (identifying, negotiating and implement mergers, acquisitions, joint ventures and alliances). With the support of our colleagues in specialist practices, we also undertake a wide range of functional issues for clients, including information technology, risk management, branding, and CRM.

Asset Management
We serve our clients on strategy issues – helping them to grow into new markets and segments. Our approach provides sustainable competitive advantage through investment performance, cost efficiency, product innovation or personalization of distribution. We support our clients in operations – in the design and implementation of superior processes, in the front and back office, covering research, portfolio management, risk management, operations and distribution. We serve them also in organization – developing the organizational structures and processes and the distribution business, and to attract and retain the talent required to manufacture and distribute investment products effectively.

Payments
We have served clients across a broad spectrum of retail and wholesale payments activities encompassing various instruments, access and delivery mechanisms, and processes that facilitate the exchange of value between buyers and sellers of goods and services

Functional Experience

Marketing and Sales
We have helped clients address their core marketing challenges both in personal financial services and in wholesale banking.  We assist with branding and brand management to help clients find the most effective way to target their above- and below-the-line marketing expenditures.  Our marketing experience extends to customer insights and market research techniques, as well as marketing organization.

Operations and Technology
We aim to create sustainable advantage from operations and IT, which typically account for a good portion of total operating costs.  Our client work substantially reduces the cost base and notably improves product/service quality and throughput time.  We design and implement superior middle- and back-office operations processes. We assist in implementing new IT business solutions and in outsourcing or offshoring of operations and IT. Engagements range in scale from a small team doing initial competitive benchmarking to a large-scale, multi-month change program to achieve a quantum leap in IT and operational performance.

Risk Management
We advise clients in how to approach risk as a fundamental driver of overall strategy and bottom-line performance. We combine a deep understanding of risk factors with an integrated company-wide risk perspective, including an assessment of business implications. Major engagement themes are: risk measurement and management, risk taking strategies and capital management to be applied selectively to individual risk categories (credit, market, operational, and business risk), as well as to the overall risk portfolio. We have experience in leading complex company-wide risk-related change management programs.

Corporate Finance
We offer clients independent advice on the best way to grow and create shareholder value. Typical engagements include developing a long-term corporate transformation strategy; providing execution support for a merger, acquisition, or spin-off; and assisting in post-merger management to ensure the capture of maximum value from a transaction. Our banking-specific toolkit includes value-based management, asset liability management and M&A valuation.

Organization
We have broad experience in helping clients resolve the complex and intractable problems of organization. Our key areas of impact are: structure, design and governance to ensure models and processes that are effective, and contribute to the creation of competitive advantage; talent, motivation and performance to help achieve higher level results, from stepping up management capabilities to designing strategic incentives to creating processes that enhance group capability and alignment; transformation, to accelerate and deepen innovation, manage change, and align corporate culture with business strategy; and global leadership to address the challenges of global and regional banks.

Insurance
The Insurance Practice serves clients across the full spectrum of insurance and asset management sectors. The practice knowledge domain includes all areas specific to risk and asset management, including underwriting, pricing, distribution, claims management, IT, operational effectiveness, and investment management.

Property and Casualty Insurance
In the P&C sector, we have worked with both personal and commercial lines carriers to identify and develop new business opportunities and to improve operational performance in an increasingly global arena.

Life Insurance
We help clients shape distinctive strategies for the rapidly converging life insurance and asset management sectors and develop the operational excellence necessary for continued success.

Asset Management
In the asset management arena, our expertise and knowledge base embrace elements of the business system, including fund administration, the investment management process, distribution, product development, and branding/marketing.

IT in Insurance
Our broad IT strategy development work with clients focuses on six key drivers: business requirements, technology architecture, application portfolio, organizational capability, technology infrastructure, and economic priorities.

Consumer Products, Retail and Distribution

Fulcrum has consultants helping consumer products, retail and distribution companies. Our solutions have helped customers align their strategy, IT and business processes in the face of rapidly changing consumer demand. Fulcrum has helped companies become adaptive enterprises, drive growth, profitability and reduce costs.

Customer Experience
Focused on issues as the development of branding strategies to create relationships with new customers while maintaining the current customer base.

Channel Management
Fulcrum has worked with clients to build and manage integrated businesses that allow customers to transact across a range of channels.

Organization
Organization engagements center on such issues as talent acquisition, building organizational capabilities, organizational redesign, and change management.

Supply Chain
Dedicated to helping retailers build operational excellence in three primary areas: supply chain management, vendor performance improvement, and purchasing management.

Retail Technology
Helping retailers maximize the return on their IT investment.

Storefront Operations
We have worked with clients to achieve significant improvements in store costs, sales productivity, and service levels through proven store-based performance programs.

Strategy
We work with retail clients to achieve growth through geographic expansion, renewal of existing formats, and the development of new formats and businesses.

Manufacturing

• Improving margins, demand forecasting and better leveraging assets across the organization.
• Understanding various sourcing options to decrease costs and increase value.
• The delivery of practical strategies and solutions to enable our clients to have a better understanding of different customer segments and their needs.
• The design of processes and systems to improve the delivery of products and services through the value chain.
• Assisting our clients with strategic pricing alternatives to maximize operating income.

Travel and Transport

• Post, parcel and express
• Air transportation
• Land transportation